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Daily Hotel Operations

The proven method of providing excellence

Group10’s Shared Services Division focuses on providing value added finance, reporting, and risk management services. Through the use of Best Practices and Technology, Shared Services provides owners and management with timely, effective reporting. These services allow for effective monitoring, managing investment, and operating and development activities. Shared Services also enhances efficiency through its processes, concentrating specifically on cost reduction. We advocate management control and offer the flexibility demanded by the ever changing industry, the needs of our business owners and operating and development leaders.


With our combined financial system and reporting technologies, our accounting processes ensure distribution and access to both daily and monthly financial information.

  • Accounts Payable optimizes efficiency by reducing invoice entry time with scanning technologies

  • Payroll team processes and ensures timely compensation to its more than 500 associates with its dependable Enterprise Financial and Centralized Time systems

  • Internal Audit and Credit Management teams monitor and comply with internal policies and state regulations with training provided to promote compliance

  • Sales tax practices ensure accurate and timely tax disbursement to both local and state agencies


Technology is a key component of our management and information reporting processes. We develop the hotel standards through our participation in major franchise technology committees.
Our goals include:

  • Implement technological solutions that benefit owners

  • Enhance productivity through the cost effective use of technology

  • Provide efficient help desk support


Human Resources provide our most valued asset, our team, with an incomparable, strategic level of support. Through our program development and execution, Group10’s business goals, culture and mission are successfully accomplished:

  • Design and execute compensation, benefit policies, and programs to facilitate the recruitment and retention of quality associates

  • Mitigate risk through effective management of worker’s compensation, property and general liability claimsmore than 500 associates with its dependable Enterprise Financial and Centralized Time systems

  • Nurture associate talent and retention through Group10’s Associate Relations Programs

  • Manage associate-related government regulations


  • Turnaround Situations

  • Owner Operation Reporting

  • On-Property Supervision

  • Rooms Management

  • Food and Beverage Management

  • Implement Guest & Patron Satisfaction Surveys

  • Secret Shopper and Reservations Test Call Programs

  • Human Resources